:root {
    --bg-1: #e3e9f1;
    --bg-2: #dce4ee;
    --panel: #edf3fa;
    --panel-border: #bcc9da;
    --text: #1a293b;
    --muted: #5e6f84;
    --primary: #355fb6;
    --primary-2: #5571bb;
    --success: #22c55e;
    --danger: #f43f5e;
    --warning: #f59e0b;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
    color: var(--text);
    background:
        radial-gradient(1100px 460px at 0% -10%, rgba(53, 95, 182, 0.05), transparent 50%),
        radial-gradient(900px 380px at 100% -15%, rgba(85, 113, 187, 0.05), transparent 50%),
        linear-gradient(165deg, var(--bg-1), var(--bg-2));
    min-height: 100vh;
}

.hidden {
    display: none !important;
}

/* ---------- Auth ---------- */

.auth-container {
    width: min(92vw, 380px);
    margin: 90px auto;
    background: var(--panel);
    border: 1px solid var(--panel-border);
    padding: 28px;
    border-radius: 18px;
    box-shadow: 0 10px 22px rgba(18, 32, 51, 0.055);
}

.form {
    display: none;
}

.form.active {
    display: block;
}

.auth-toggle {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
    margin: 14px 0 10px;
}

.auth-container label {
    display: block;
    margin-top: 10px;
}

.auth-container label span {
    display: block;
    font-size: 12px;
    color: var(--muted);
}

.auth-submit {
    margin-top: 14px;
    width: 100%;
}

.auth-message {
    min-height: 20px;
    margin: 12px 0 0;
    font-size: 14px;
}

.auth-message.error {
    color: #be123c;
}

.auth-message.success {
    color: #15803d;
}

input, textarea, select {
    width: 100%;
    margin-top: 8px;
    border-radius: 12px;
    border: 1px solid var(--panel-border);
    background: #e8eef6;
    color: var(--text);
    padding: 11px 12px;
    outline: none;
    transition: border-color 0.2s ease;
}

input:focus, textarea:focus, select:focus {
    border-color: var(--primary);
}

button {
    cursor: pointer;
}

/* ---------- Dashboard ---------- */

.dashboard-shell {
    width: min(1240px, 94vw);
    margin: 24px auto 40px;
}

.app-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    margin-bottom: 16px;
}

.eyebrow {
    margin: 0;
    color: var(--muted);
    letter-spacing: 0.12em;
    text-transform: uppercase;
    font-size: 12px;
}

h1 {
    margin: 5px 0 4px;
    font-size: clamp(24px, 3vw, 34px);
}

.subtext {
    margin: 0;
    color: var(--muted);
}

.btn {
    border: 0;
    border-radius: 12px;
    padding: 10px 14px;
    font-weight: 600;
}

.btn-primary {
    color: #ffffff;
    background: linear-gradient(120deg, var(--primary), var(--primary-2));
}

.btn-primary:hover {
    filter: brightness(1.03);
}

.btn-ghost {
    color: var(--text);
    border: 1px solid var(--panel-border);
    background: #e3eaf4;
}

.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(120px, 1fr));
    gap: 12px;
    margin-bottom: 14px;
}

.stat-card {
    background: var(--panel);
    border: 1px solid var(--panel-border);
    border-radius: 14px;
    padding: 14px;
    box-shadow: 0 6px 14px rgba(18, 32, 51, 0.035);
}

.stat-card p {
    margin: 0;
    color: var(--muted);
    font-size: 13px;
}

.stat-card h3 {
    margin: 6px 0 0;
    font-size: 28px;
}

.main-grid {
    display: grid;
    grid-template-columns: 360px 1fr;
    gap: 14px;
}

.panel {
    background: var(--panel);
    border: 1px solid var(--panel-border);
    border-radius: 16px;
    padding: 16px;
    box-shadow: 0 8px 16px rgba(18, 32, 51, 0.04);
}

.panel-header {
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    gap: 10px;
    margin-bottom: 14px;
}

.panel-header h2 {
    margin: 0;
    font-size: 20px;
}

.panel-header p {
    margin: 0;
    color: var(--muted);
    font-size: 13px;
}

.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
}

.form-grid label span {
    display: block;
    font-size: 12px;
    color: var(--muted);
}

.form-grid .full {
    grid-column: 1 / -1;
}

.field-hint {
    display: block;
    margin-top: 6px;
    color: var(--muted);
    font-size: 12px;
}

.actions-row {
    margin-top: 8px;
}

.actions-row .btn + .btn {
    margin-left: 8px;
}

.upload-progress {
    margin: 8px 0 0;
    color: var(--muted);
    font-size: 13px;
}

.complaints-list {
    display: grid;
    gap: 10px;
}

.complaint-item {
    border: 1px solid var(--panel-border);
    border-radius: 12px;
    padding: 12px;
    background: #e9f0f8;
}

.complaint-top {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    align-items: flex-start;
}

.complaint-top h3 {
    margin: 0;
    font-size: 16px;
}

.complaint-meta {
    margin-top: 8px;
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.complaint-images {
    margin-top: 10px;
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(120px, 1fr));
    gap: 8px;
}

.complaint-images img {
    width: 100%;
    height: 110px;
    object-fit: cover;
    border-radius: 10px;
    border: 1px solid var(--panel-border);
    background: #e2eaf4;
}

.status-controls {
    margin-top: 10px;
    display: flex;
    gap: 8px;
    align-items: center;
}

.status-controls .status-select {
    max-width: 180px;
    margin-top: 0;
}

.btn-sm {
    padding: 8px 10px;
    font-size: 12px;
}

.pill {
    font-size: 12px;
    border-radius: 999px;
    padding: 5px 8px;
    border: 1px solid #b7c5d8;
    color: var(--text);
    background: #e2eaf4;
}

.pill.priority-CRITICAL { border-color: rgba(244, 63, 94, 0.45); color: #be123c; }
.pill.priority-HIGH { border-color: rgba(245, 158, 11, 0.45); color: #b45309; }
.pill.priority-MEDIUM { border-color: rgba(47, 109, 246, 0.45); color: #1d4ed8; }
.pill.priority-LOW { border-color: rgba(34, 197, 94, 0.45); color: #15803d; }

.pill.status-OPEN,
.pill.status-ASSIGNED,
.pill.status-IN_PROGRESS,
.pill.status-REOPENED {
    border-color: rgba(103, 165, 255, 0.65);
}

.pill.status-RESOLVED,
.pill.status-CLOSED {
    border-color: rgba(34, 197, 94, 0.65);
}

.toast {
    position: fixed;
    right: 22px;
    bottom: 22px;
    background: #eaf1f8;
    border: 1px solid var(--panel-border);
    color: var(--text);
    padding: 12px 14px;
    border-radius: 12px;
    box-shadow: 0 10px 30px rgba(18, 32, 51, 0.12);
    max-width: min(90vw, 360px);
}

.toast.error {
    border-color: rgba(244, 63, 94, 0.55);
}

.empty {
    color: var(--muted);
    text-align: center;
    padding: 24px 10px;
    border: 1px dashed #cad7ec;
    border-radius: 12px;
}

@media (max-width: 980px) {
    .stats-grid {
        grid-template-columns: repeat(2, minmax(120px, 1fr));
    }

    .main-grid {
        grid-template-columns: 1fr;
    }
}